Post-Sale Support

Whether you drive an elegant luxury automobile or a car that can accommodate the kids and the dogs, one absolute necessity for keeping the engine humming and them on the road is expert maintenance. The same is true of a business communications network. Whether you have a small business with one office or a global enterprise, your network is critical to your success and it needs every advantage you can give it to stay competitive and mobile. Kennedy Communications can provide the expert team and tools you need to keep your vital communications network operating smoothly.


Kennedy Communications offers a variety of support options to ensure the long-term reliability and functionality of your voice and data infrastructure.

• Time & Material - Our technicians are experts in providing scheduled or emergency service
• Kennedy Communications Maintenance Contracts - Kennedy Communications Maintenance Contracts can be custom-designed to cover your entire network or just critical components; normal business hour or extended coverage, and many other options.
• Avaya Support and Maintenance - Avaya has one of the largest service forces in the communications industry, with technicians nation-wide and in 90 countries, we deliver whenever and wherever you need support.

Depending on the type and level of support you choose, your plan could include:

• 24x7 toll-free Help Desk which provides first-level problem identification and resolution; initiates and tracks all service requests
• Two-hour response to a major system failure
• Same day service for non-emergency projects
• Unlimited programming
• Unlimited training
• Around-the-clock remote monitoring
• On-site, dedicated support

Kennedy Communications delivers the convenience of a single point-of-accountability on both Avaya and non-Avaya equipment. This comprehensive suite of multi-vendor support options includes expert multi-vendor network assessments, implementations and quick, consistent troubleshooting and resolution, to protect your investments in PBX and voice messaging technology. To you this means:

• Less time spent managing multiple service vendors
• Consistent costs and service across product lines
• More optimized network function resulting from assessment, implementation and maintenance support that considers the “whole” solution.
• Additional time to focus on your core business needs.