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PriorITyCare Plan Comparison
Description |
PriorITyCare Monitoring |
PriorITyCare |
|
| Basic Services |
24-7 Remote Monitoring |
Included | Included |
| Executive Summary Monthly Report | Included | Included | |
| Proactive Management | Microsoft Software Patch Management | NOT Inc. | Included |
| PriorITyCare Endpoint Protection |
NOT Inc. | Included | |
| PriorITyCare Secure Mail |
NOT Inc. | Included | |
| Proactive Disk Maintenance |
NOT Inc. | Included | |
| Proactive Basic Security |
NOT Inc. | Included | |
| Maintain Network Documentation | NOT Inc. | Included | |
| Test Backup Restores |
NOT Inc. | Monthly | |
| CIO | CIO Services (Consulting, user policies and procedures) | NOT Inc. | Included |
| CIO Planning Meeting | NOT Inc. | Quarterly | |
| Remote Helpdesk | Standard Response Time | NOT Inc. | 8x5 x
4 business hr. |
| Emergency Response Time | NOT Inc. | 24x7 x
2 business hr |
|
| Virus & Spyware Removal | NOT Inc. | Included | |
| Setup new user on existing machine |
Not Inc. | Included | |
| Support Network Printers | NOT Inc. | Included | |
| Support 3rd party applications |
NOT Inc. | Included | |
| Reactive Onsite Support | Standard Response Time | NOT Inc. | 8x5 x
8 business hr. |
| Emergency Response Time | NOT Inc. | 24x7 x
8 hr |
|
| Virus & Spyware Removal |
NOT Inc. | Included | |
| Setup or replace workstation | NOT Inc. | Included | |
| Upgrade server or workstation components | NOT Inc. | Included | |
| Setup new printers | NOT Inc. | Included | |
Testimonials
Before we upgraded our phone system through Kennedy Communications, we used what we referred to in those days as the "Red Neck Intercom System" AKA yelling down the hall, since it was faster and easier than using those old phones. These days I can see all of my employees names right in front of me, who's on a call and tap the button next to the name of the person that I need to reach saving lots of time (and walking).
Jeff Davis
President
Legal Art Works
Jacksonville, FL
Solution: Avaya IP Office
