AVAYA / Partner ® Advanced Communications System (ACS)

Reliability, simplicity, a powerful selection of advanced telephony features, and converged communications make PARTNER® Advanced Communications System a popular key system in the U.S. and the perfect choice for a small growing business. Communications is critical to every growing business. Finding the right solution to your data, voice and Internet communications needs is a top priority in order to succeed in today’s Customer Economy.

Small businesses have been buying the PARTNER® Advanced Communications System for more than 10 years and there are over a million PARTNER® Advanced Communications System systems in operation worldwide. Designed by the world renowned Avaya Labs (formerly a division of Bell Labs), the system has a well-deserved reputation for innovation, ease of use, and reliability.

5 ways PARTNER ACS keeps it simple

Partner ACS will keep your communications simple and cost effective, with:

1. Easy call management. PARTNER ACS was designed so it is easy for everyone to manage calls. Red and green indicator lights on PARTNER phones make it easy to handle incoming calls even during the busiest times. Backlit display sets allow you to make full use of incoming Caller ID.
   
2. Easy wired, wireless and messaging connections. Take advantage of all the PARTNER system’s capabilities at your desk, or when moving around your business with a full-featured Avaya TransTalk® wireless phone. Have calls ring simultaneously at your desk and your dell phone. Access voicemail and e-mail from anywhere, via PC, phone or laptop.
   
3. Easy system growth. Adding more lines or stations is easy – just add more plug-in cards, and connect the new lines and stations. When it’s time to upgrade to a future system software release, it’s all done through PCMCIA cards. Many applications, like PARTNER Messaging, come on plug-in cards.
   
4. Easy to add accessories. The PARTNER ACS supports enhanced tip/ring connectivity, so a wide range of adjunct devices can be easily attached to the system – such as fax machines or credit card readers – ensuring that the PARTNER system can meet a host of business needs.
   
5. Easy to administer. Any user can easily administer the system through simple commands on their PARTNER phone. The entire PARTNER ACS can be configured or reconfigured with a PC, even from an off-site location. Station changes are accomplished in a straightforward way. This saves the customer from having to schedule and participate in an on-site visit for administering the system. The PARTNER ACS Remote Administration PCMICA card also provides system-wide backup & restore functionality, without the need for an optional PC. This can prevent lengthy downtime if service issues arise.

Two messaging options….plenty of extra features

PARTNER Messaging

• 4 flexible, separate, multi-level auto attendant prompts with 99 submenu and announcement capability
• Voicemail / E-mail integration
• Up to six personal greetings in three languages (U.S. English, Latin American Spanish and Canadian French)
• Administration from any phone, anywhere
• Capacity of up to 6 ports and 200 mailboxes.
• Dial by name directory
• Auto copy messages to 2 mailboxes simultaneously
• Change the order in which messages are played, easily back-up and replay, speed up or slow down
• With Centrex, calls can be transferred from the Auto Attendant to an off site number
• Cell phone users can scan the content of a new message with minimal keystrokes and return automatically to the last messages heard if your connection is dropped
• Priority, private and return-receipt messaging functions
• Group broadcasting
• Screening of incoming calls
• Call recording

PARTNER Voice Messaging (PVM)

• Two configurations: 4-mailbox or 12-mailbox size with two ports
• Call Answer can be set to “Answer-only Mode”
• Built-in auto attendant
• “New/old” message categories
• Log-in after retrieval, eliminating the need for a second call
• Multiple system log-in on a single call
• Personal greeting