Avaya MERLIN MAGIX
Integrated System

The Avaya MERLIN MAGIX® Integrated System is the ideal choice for growing businesses because it packs so much into one simple solution—a wide range of communications capabilities you can customize to your specific needs in an affordable, easy-to-use system. Get a communications solution that’s designed for the way you really work—and one that will support your needs for years to come.

Simplify communications

With over 150 features buit-in, the MERLIN MAGIX system will simplify and streamline your communication.

Enhance customer service

Get the ability to handle every call personally and promptly. You can even setup a full-fledged call center with the entire gamut of features and functionality for up to 30 agents.

Work smarter

Would you like to manage your voice mail and e-mail in one mailbox? Have calls to your office phone ring simultaneously on your cell phone? It's all part of what the MERLIN MAGIX can do to help you work better right now.

Internet access

With a built-in router and firewall, and the ability to link to frame relay and T1 lines, MERLIN MAGIX is ready to manage your Internet access.

Network your offices

Companies with more than one office can rely on MERLIN MAGIX to streamline communications, simplify administration and lower their overall costs.

Pay as you grow

The MERLIN MAGIX system is modular in design, which means you get what you need today, but have the ability to expand as your business grows. A basic configuration of 4 lines and 8 extensions can be expanded up to 80 lines and 200 stations.

In addition, the following MERLIN MAGIX system features are commonly used in call center applications:

• Call Screening
• Coverage
• Wallboards
• External Alerts
• Hot Dialpad
• Multiple Agent Log-in
• Reporting/Monitoring