AVAYA’S IP OFFICE

The all-in-one Avaya IP Office gives small and medium businesses the integrated features and options they want—to meet today's communications needs, and to plan for the future. Every Avaya IP Office platform supports the same leading-edge software, telephones and applications.

Voice Communications

Avaya IP Office voice functionality ranges from traditional office telephone service to IP-enabled application support. Full features include caller ID, call forwarding, conference calling, and voice messaging, with busy lamp fields and flexible paging for more efficient call handling. Advanced call routing directs incoming calls to the best available person or messaging service, and support for two to 180 extensions easily provides for both new and growing businesses.

Data Networking

If you have one or multiple offices with data networking needs, Avaya IP Office can provide a complete data communication and networking solution. Data networking features include Internet or branch-to-branch based routing, a local-area network (LAN) hub that connects up to eight PCs to each other and the router, and standards-based directory support for easy integration with your IT environment.

Internet Access

No matter which Avaya IP Office platform you use, you can get secure, high-speed access to the Internet. Dialup connectivity through a T1 line, wide-area network (WAN) port, or direct, leased-line connections can be used for requirements ranging from ordinary Internet searching to Web site hosting. Since bandwidth use varies according to cycles of business, Avaya IP Office gives you the ability to define automatic adjustments in your company's bandwidth. With an integral firewall, Avaya IP Office delivers convenient, secure, and comprehensive Internet access.

 
Remote Access

With nontraditional office arrangements, small or contract support staff, or simply the need to provide constant customer service with fewer resources, smaller businesses need the fast, secure, dependable access that Avaya IP Office provides. The standard remote access server allows users access from desktop computers, laptop PCs, and even Wireless Application Protocol (WAP)-enabled mobile phones with individual firewall security and access control. Avaya IP Office remote access support helps you enjoy enhanced productivity while maintaining security and cost standards.

Applications Support

• Voice mail: with call forwarding, dial-by-directory, PC Soft Phone, and more—so incoming calls are never unanswered
• Auto-attendant: that simplifies service for customers through standard and customized automated services
• Integrated Messaging: stores voice mail together with e-mail messages, simplifying access and actions while reducing time spent retrieving messages
• eConsole and PhoneManager applications: that combine easy-to-use graphical interfaces with sophisticated attendant and manager tools
• Compact Business Center and Compact Contact Center: with graphical tools to monitor service levels in informal customer-facing departments and formal contact centers

Applications like these, and open standards that allow easy integration with popular third-party applications, allow Avaya IP Office to offer every small or midsize business the advantage of the best communication tools available today.