Telephone System Implementation

A successful installation requires a coordinated effort between Kennedy Communications and the customer. A variety of tasks must be accomplished before the project can begin. Our installation team, which includes the Account Executive, Project Manager, Systems Engineer, and Technicians, work very closely prior to implementation to ensure a smooth and efficient installation is achieved.

Your Kennedy Communications project manager will arrange the following before implementation.

• Understands overall goals
• Reviews scope of work with engineering and sales
• Creates and/or reviews room layouts, equipment drawings or project charts
• Controls all system documents as related to the project
• Confers with personnel to provide technical advice, resolve concerns
• Directs activities of personnel to ensure scheduled commitments are met including:
  • System is pre-assembled, pre-programmed and tested at Kennedy Communications before brining on site
  • Cabling is installed or upgraded, if needed
  • Additional lines or services are ordered, if needed
  • An Installation Team and Schedule is created (usually after-hours to minimize business downtime)
  • On-site or remote final programming is scheduled
  • Administrative and employee training is scheduled
• Establishes customer acceptance and transition plan.

Training

End user and administrative training will be done prior to, or during installation, depending on the scope of the project and the customer’s request. Training can be done in groups, or individually, depending on the size of the organization. Extra time is always spent with the operator and the phone system administrator. We understand that everyone’s needs are different and we take the time to make sure each individual is very comfortable with the functionality of the system or solution.